Agency Banking

agency-banking

The Tylersoft-Eclectics Agency Banking Solution Value Add

  • Access to a full range of basic banking transactions, including cash withdrawals and deposits, balance enquiries, account opening, bank statements, fund transfers, bill payments, mobile top -ups, invoice payments etc.
  • Uses latest affordable technologies (e.g. POS, mobile)
  • Opens up new revenue and income streams for banks
  • Better customer service
  • Low cost integration and reduced time to market

Financial Inclusion

The Agency Banking solution delivers financial inclusion for unbanked and under banked customers who live in remote locations without access to brick and mortar branches. By increasing the number of touch points providing financial access, whilst reducing transaction costs. The Agency Banking Model is a key part of the financial inclusion for Africa.

Isolation and lack of infrastructure compound the issues facing those living in remote areas when it comes to accessing financial services. Agency Banking opens the door to greater financial freedom by extending business hours to customers and offering greater convenience to the rural population facing challenges due to poor infrastructure.

Robust, sustainable and agile

The Tylersoft-Electics Agency Banking solution allows Bank’s customers to access basic banking transactions at a location convenient to them. The banking agent could be located in a convenience store outlet, or they can travel to the customer. Equipped with a pointof-sale(POS)card reader and USSD enabled devices, which are SIM enabled, they can remotely and securely connect to the bank’s server. Customers transact using a bank card, mobile phone or Mobile Wallet.

Increasing the reach of financial services through agents enables the population to access financial services without creating additional risk and cost to the bank.

Mobile Wallet (m Wallet)

mobile-wallet

The Tylersoft-Eclectics Mobile Wallet Value Add

  • Perform simple account enquiries, transfer funds to another Mobile Wallet or bank account and pay utility bills via mobile phone
  • M-commerce transactions
  • Uses latest mobile and web technology
  • Accessible 24/7
  • Capitalize on new marketing opportunities
  • Simple to use interface
  • Airtime to ups
  • Integration with Telco ‘s Wallets
  • Money Gram
  • Access all banking services via USSD

Bank 3.0

“Banking is no longer somewhere you go but something you do”

In the drive to promote inclusive economic growth, banks must ensure they provide access to access to financial services to everyone. With millions, still unbanked, and many more with poor access mainstream financial services ,its essential they look beyond traditional banking methods.
One of the key factors contributing to poverty is the inability to participate in the financial system. Today, it’s essential that banks look beyond the norm and create innovative ways to provide access to banking facilities that many take for granted.

The Mobile money wallet

The Tylersoft-Eclectics Mobile Wallet is a mobile phone banking platform that registers phone numbers as a virtual bank account number, enabling a customer to access all banking services via USSD on their feature phone. Anyone with a mobile phone can self-register (both banked and unbanked customers) to receive money, pay bills and utilizes, run enquires or make ordinary, withdrawal and transfers.

Digital Channels

ussd

The Tylersoft-Eclectics USSD Mobile Banking Value Add

  • Differentiation in the market by offering a comprehensive banking experience
  • Reduced cost to serve and low integration costs
  • Higher customer retention rates
  • Drive new revenue streams and opportunities
  • Fully upgradeable service with access to Tylersoft-Eclectics support
  • Anytime/anywhere banking
  • Access to balances, payments, account history, foreign exchange, payment of invoices, P2P transfers, Bill payments, transaction status, Air-time etc.
  • New customers can open accounts remotely (Self Registration)
  • Improved service delivery

Mobile Banking-USSD

Banking customers want more convenient services that fit their lifestyle and the limitations of their geographical location. Traditional person -to-person too many restrictions; now they are demanding greater flexibility from their banks through anytime/anywhere digital channels.
Mobile self-service banking through USSD Mobile Banking, banks can offer convenient and secure mobile self-service banking to all customers who own feature phones. As the use of mobile devises becomes more sophisticated, banks struggle to differentiate themselves in an increasingly commoditized market. Tylersoft-Eclectics USSD Mobile Banking will enable a bank to stand out and also offer a wide range of marketing and sales generation capabilities.

Banking on the Move (Anywhere/Anytime)

This provides customers with convenient way to access their money and settle their bills on the move on their feature phone. At the same time, banks are able to offer others services such as stop cheques, request, bill payments, Funds Transfers ,etc., which will improve customer service. The service will increase revenue and cut down on operational costs as turnaround time on service delivery is improved and branch visits minimized.

Mobile Banking APP

mobile-banking

Smartphone usage continues to rise by the day. The global potential for their transformation into mobile banking platforms means customer expectations for mobile banking are high. The Tylersoft-Eclectics Mobile Banking solution enables banks to offer their customers innovative smart device banking services that are easy and simple to use.

Cross Device (IOS, Android and Windows) Tylersoft-Eclectics Mobile Banking Solution exploits Smartphone capabilities and can be integrated into any existing digital banking platform. Offering a wide range of services from account Enquiries, self-registration, bill payments, funds transfers and applications and instructions, it turns the Smartphone into the perfect tool with which customers can control and manage their finances.

Using Tylersoft-Eclectics Mobile Banking Solution, Banks can deploy a Mobile Banking application that enables them to differentiate themselves by offering their customers a unique and flexible banking application with the added reduced time to market benefit. The platform also includes cost effective security components and can deliver 24/7 operations.

The Tylersoft-Eclectics USSD Mobile Banking Application Value Add

  • Cost -effective security components
  • Supports 24/7 operations and up time
  • Access to balances, Bill payments, account history, Foreign exchange, payment of invoices,P2P payments, transaction status, Airtime etc.
  • Fast implementation and integration to any CBS
  • Scalable support model
  • Improved customer service
  • Low cost integration to CBS
  • Scalable support model
  • Improved customer service
  • Low cost integration for banks
  • Reduced fraud potential
  • Greater customer retention

Internet Banking

internet-banking

Modern day Banking customers want access to more than one channel to transact. Without a comprehensive solution in today’s competitive financial market, customers are bound to select an alternate financial service provider. With Tylersoft-Eclectics Internet Banking Solutions, we will provide a Comprehensive Internet Banking Solution. The Solution will be integrated seamlessly with the Core Banking System, ATM Switch and any other 3rd party systems e.g. Utilities and Telco’s.

The Tylersoft-Eclectics Internet Banking Value Add

  • Cost-effective security components
  • Supports 24/7 operations and up time
  • Access to balances
  • Bill payments, account history, foreign exchange, payment of invoices,P2P payments, transaction status, Airtime etc.
  • Fast implementation to any CBS Scalable support model
  • Improved customer service
  • Differentiation in the market by offering a comprehensive banking experience
  • Reduced cost to serve and low integration costs
  • Drive new revenue streams and opportunities
  • Fully upgradeable service with access to Tylersoft-Eclectics support
  • Anytime/anywhere banking
  • New customers can open accounts remotely (Self Registration)
  • Improved service delivery Customer Relationship Management

Customer Relationship Management

crm

Overview

In today’s world, delivering a great customer experience is essential in differentiating your business and building loyalty with your customers. In order to deliver an exceptional service, you a require a system which is able to address these needs and this is where CRM solutions come in.Our choice of CRM is MS Dynamics CRM;it assists the organization address 3 main areas in business which are; Opportunity management, Customer care or service as well as marketing automation.

Why MS Dynamics CRM?

  • Personalized-CRM gives the user a familiar experience and making it easier for adaptability
  • Proactive-CRM enables the business and the staff to be more proactive as they are able to view what is happening the business on a real-time basis
  • Enabling the staff to be proactive sorting out issues. Management also has visibility through the real-time dash-boards available within the system
  • Predictive-with all the information captured within CRM, with time the business will be able to learn the trends and predict issues and even deduce when new product lines or improvements are required through analysis of information in the system.

eConnect ESB Gateway

The Integration Game Changer Banks across the globe have swiftly embraced electronic banking across multiple channels. As banks have adopted technology for multi-channel banking, the limitation of technology to integrate with existing systems of the bank to provide reliable information has been a challenge.

Tylersoft-Tylersoft-Eclectics has developed the eConnect ESB gateway for system integration between running at the bank. The eConnect ESB gateway enables the interface od data between 2 or more systems in a Service Oriented Architecture.

Bank office Solution

bank-office

Tylersoft-Eclectics Bank Office Solutions automate and simplify several activities in the financial institution. While providing unprecedented visibility and data about the personnel, processes and work performed in the back office.

This insight helps balance workloads, optimize resources hence increase efficiency, meet service delivery goals and improve quality of service within the institutions compliance.

Some of our Back -Office Solutions include:

  • Comprehensive HR and Payroll System
  • STP – SWIFT/RTGS-eWorkflow System
  • Check Book & Cards Ordering System
  • Cheque Truncation and Imaging Systems
  • Loan Origination &Credit Scoring system
  • Comprehensive Reconciliation System
  • Non -Performing Loans/debt recovery system
  • Electronic Documents and Record Management System
  • Offline -On-line Branch Management solution
  • Real time Bank Performance Executive Dashboards
  • Corporate Bulk Salaries/Payments Processing

ICT Consultancy Services

consulting

Electics International take pride in not being just an audit firm formed by consultants in the ICT Consultancy and Audit arena, but as a company that has dealt with operational issues surrounding financial systems, banking and fiscal management for over 10 years of operational experience, gains, successes and use of international best practices that we apply to deliver results.

We offer various consultancy services which include:

  • Project Management
  • System Audit
  • Post Implementation Audits
    Some of the benefits of Tylersoft-Eclectics ICT Consultancy Service include:

  • More profitable use of valuable in -house ICT talent
  • Improved ICT performance and reliability
  • A technology edge over competitors
  • Access to different skills, technology and use of industry best practices
  • Fast deployment and implementation of solutions
  • Seamless and affordable technology migration
  • Business contingency and continuity

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